How To Track Your SRD Grant Appeal : Sassa Status Check Appeal

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Sassa's Social Relief of Distress grant is a temporary measure millions of South Africans depend on. An important part of being an SRD grant beneficiary is knowing all there is to know about the Sassa status check appeal process.

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SRD Status Check Appeal

Every month, thousands, probably millions of South African citizens who unfortunately don't have an income apply for the Social Relief of Distress (SRD) grant. However, Sassa has it's criteria which everyone won't fit.

Luckily, Sassa allows those applicants who have had their Sassa SRD grant application rejected, another chance. This is done by submitting a Sassa status appeal if you feel you should have been given the R350 grant and were unfairly disallowed.

Sassa Appeal Status Check for R350

With so many millions making applications each month it is probably to be expected that there will be some mistakes and people who qualify for the grant will be rejected.

But all is not lost as there is space for a Sassa appeal. And they also make it relatively easy to check your Sassa appeal status. You can check online so you don't have to go to your nearest Sassa office.

There is a special Social Development Independent Tribunal which deals with all social assistance appeals under the Administrative Justice Act in terms of social grants. If you ask for an SRD status check appeal they will be responsible for it.

Many millions receive financial assistance from Sassa each month via the social relief grants. 

How To Submit A Sassa Status Check SRD Grant Appeal

  1. The first step in the Sassa status check appeal process is to go to the SRD grant appeals Sassa website
  2. Click on the green bar that says 'click here to lodge an appeal or check appeal status
  3. Enter your ID number
  4. Enter your cellphone number
  5. Click 'send pin' and wait for the SMS which will contain the verification pin
  6. Enter the pin and click 'submit'
  7. Select the month you are submitting an appeal for
  8. Select the drop down arrow and choose the reason for your appeal 
  9. Click 'submit'

Once you've submitted your SRD appeal status check, you're going to want to do a check on your Sassa status to track your SRD R350 grant appeal status.

How To Track Your Sassa Grant Appeal Status

  1. Go to Sassa Appeals Website to get information on your Sassa appeal status.
  2. Enter ID number
  3. Enter telephone number
  4. Track appeal

​​​​​​You can also call the Sassa Call Centre on their cellphone number which is 0800 601 011. 

    When Will I Know If My Sassa Appeal Was Successful?

    Feedback on your Sassa appeal from the Independent Tribunal For Social Assistance usually takes 60 to 90 days. The outcome of your appeal will be relayed through a confirmation message via SMS.

    Eligible SA citizens can expect a speedy response to enquiries about Sassa grants.

    Beneficiaries should also be open to the possibility that the process can take longer due to the influx of similar applications being processed by the application system. Keep in mind that the R350 grant is administered entirely online.

    Remember to always provide accurate information, submit all required documents, and regularly check for updates on your application and appeal, as  can save your a lot of time and effort.

    Sassa SRD Grant Eligibility Criteria

    To start with, in order to start receiving financial assistance in the form of the SRD R350 grant, you will need to submit an online application and to do this you must first meet the following requirements:

    • Be a South African citizen, permanent resident, asylum seeker or holder of a special permit. 
    • Be above the age of 18.
    • Not be receiving any other form of income or social grant, such as the Unemployment Insurance Fund (UIF), NSFAS, or the South African Social Security Agency (SASSA) grant.
    • Not be a student receiving financial aid or a bursary.
    • Not be receiving any other COVID-19-related relief or assistance from the government.
    • The Child Support Grant in South Africa is not included in this, if you are a care-giver receiving a grant for a child.

    How Much Is Spent On Social Grants?

    In the SASSA Annual Report the Lindiwe Zulu MP, the Minister of Social Development said that, "The government’s total combined transfers towards SASSA’s fight against poverty was in excess of R230 billion".

    She added that because SASSA was committed to local economic development many projects were awarded to small local businesses. The Minister said that, "SASSA awarded R270 million worth of goods and services to small, medium and micro enterprises.

    Approximately R155 million of this are contracts that were awarded to women and young people, the Minister added."

    How to check your Sassa status online 

    Checking your Sassa status online is a convenient and efficient way to stay updated on your benefits. To do your status check online follow these simple steps to check your own SASSA status: 

    1. Start by visiting the official Sassa website

    2. Look for the 'Application Status' prompt

    3. Click on the link and provide the necessary information, such as your ID number.

    4. Once you have entered the required details, click on the "Check Status" button. 

    5. Wait for the system to process your request and display your Sassa status. 

    Checking your Sassa R350 status online is a quick and convenient method that allows you to access your information at any time, from anywhere. It eliminates the need for lengthy phone calls or in-person visits, saving you time and effort. You can also confirm the Sassa grant payment dates when you do this.

    This is for the Social Relief of Distress Grant - or Sassa R350 grant as it is also know.

    How to check your Sassa status via WhatsApp

    If you prefer to check your Sassa status using your mobile phone, you can do so with a simple WhatsApp message to the Sassa R350 grant service.  Follow these step-by-step instructions to check your Sassa status via WhatsApp: 

    1. Add the Sassa WhatsApp number to your contacts: 082 046 8553.

    2. Open WhatsApp and send a message to the Sassa number that says "Status" followed by your ID number. 

    3. Confirm the accuracy of your ID number to avoid any errors with your Sassa status check. 

    4. Sassa will then provide the necessary information regarding your application status.

    After sending the SMS, you will receive a response with your SASSA status check. The message should include information about your application, payment dates, and eligibility. Make sure to save the message for future reference or take a screenshot for easy access. 

    Checking your Sassa status via WhatsApp is a convenient option, especially for those who prefer using their mobile phones. This is a very easy way to run a Sassa status check.

    Common issues and tips for Sassa status checks 

    While the Sassa status check process is designed to be straightforward, you may encounter some common issues along the way. This allows you to check your grant application status.

    Here are a few troubleshooting tips to help you navigate through any difficulties: 

    1. Double-check your details: Ensure that you have entered your ID number or other required information accurately. Even a small typo can lead to an incorrect status result. 
    2. Check your internet connection: If you are doing your Sassa status check online, make sure you have a stable internet connection. Slow or intermittent internet can cause delays or errors. 
    3. Sassa Status Check Pending: This means your check has been submitted but not completed yet
    4. Contact Sassa helpline: If you encounter any technical issues or difficulties during the status check process, don't hesitate to reach out to the Sassa helpline for assistance. They can provide guidance and address any concerns you may have. 

    If you status check comes back with the message "reapplication pending" then you can read our full article on what to do about SRD Reapplication Pending Status

    By following these troubleshooting tips, you can overcome common issues and ensure a smooth Sassa status check experience. 

    How To Update Your Cellphone Number For SRD R350 Grant

    It's quite possible that a Sassa grant beneficiary would change a phone number or perhaps submitted the wrong phone number. You will then want to change phone number with Sassa.

    Don't forget that you have to use your own mobile number and cannot register some else's mobile number when registering for your Sassa grant. This is also to check your grant application status.

    Those who have applied for the grant and would like to change their contact information, like your cell phone number, can do it with a phone call. You can contact Sassa by phone. Sassa's phone number is: 0800 601 011 - then select Sassa change number.

    If you do not know your application status ID number, you will be able to find it on the SRD Grant Sassa website. You will find your application ID under the application status tab.

    How to locate your application ID

    1. Visit the SRD Grant Sassa website

    2. Click on the yellow bar.

    3. Fill in your ID number and the cell phone number used when you applied for the grant. Make sure that your contact details are correct, especially your South African ID number, your phone number, and the SRD phone number attached to your application ID.

    4. Select “Submit”.

    Once you have selected the “Submit” button, your application ID will appear in the first line.

    Besides your phone number, applicants can also update their bank account details pending should they change, as well as complete an application status check online for your Sassa SRD Grant application status.

    You should do this when you have changed your number with Sassa - and before you run a Sassa status check. Once you have done an SRD Sassa change number process your grants should be paid again.

    Independent Tribunal For SASSA Grant Appeals

    Sassa SRD grant beneficiaries who submitted a social relief grant appeal application weren't always being assessed by the independent tribunal. Before, the SRD grant was governed under the National Disaster Act which saw an appeal application reassessed by Sassa when it comes to Sassa grants.

    Once the pandemic slowed down, the SRD Sassa grant (social relief of distress grant) was then governed under the Social Assistance Act. This means that SRD R350 grant appeals are assessed externally from Sassa and the Department of Social Development, by the Independent Tribunal for social assistance in the form of the Sassa grant.

    The appeal status can be checked online for all social assistance appeals.

    Through the provision of the Social Relief of Distress grant SASSA has assisted millions of South Africans from lower income households who face undue hardship and has ensured that those most vulnerable can meet their basic needs.

    For any queries involving the Sassa status check, you will need to contact SASSA directly or visit your nearest SASSA office to confirm that you have Sassa's status approval. This will usually show as Sassa Reconsideration status.

    Other ways to stay updated with your Sassa status 

    In addition to checking your Sassa status online or via SMS, there are other ways to stay updated with your benefits and your appeal status. Consider the following options: 

    Social Media:

    You can also contact Sassa via social media. Follow Sassa's official social media accounts for the latest news, updates, and announcements regarding benefits and status checks.

    SASSA Twitter: @OfficialSASSA

    SASSA Facebook: SASSANewsZA

    Visit Sassa offices:

    If you have any concerns or required additional information don't hesitate to visit the nearest Sassa offices for assistance. It isn't necessary to visit the Sassa Head Office.

    You can also phone your nearest Sassa office via their toll free numbers to get information on your grant application - or other matters.

    Regional Customer Care Numbers

    • Kwazulu-Natal: 033 846 3400
    • Gauteng: 011 241 8320
    • North West: 018 397 3333/0360
    • Cape Town: 021 469 0235
    • Limpopo 015 291 7499/ 015 291 7415/ 015 291 7505
    • Free State: 051 410 8339
    • Eastern Cape: 043 707 6335
    • Mpumalanga: 013 754 9462
    • Northern Cape: 053 802 4900

    By utilizing these additional channels, you can stay informed and ensure that you never miss any important updates or changes to your Sassa status. You can also check your appeal status.

    More Information About Sassa Grants

    To find out more about Sassa grants and the R350 grant, head to our Sassa section.


    Suggested Article:

    sassa conference about sassa grant appeal

    Have you applied for the R350 grant for December but then you were rejected? You might still have a chance to benefit from the R350 grant by submitting a Sassa appeal.

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