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Frequently Asked Questions

We have some frequently asked questions. We hope these will answer any questions you may have.

Coronavirus

<p>Coronavirus is the name for the respiratory illness that causes Covid-19, the disease that reached pandemic proportions across the world in 2020.</p>

Question: Is Covid-19 an airborne virus?

Answer: 

The WHO has disputed claims that Covid-19 is airborne

What we know is:

  • Covid-19 is a droplet infection
  • Droplets can spread to those who are in close proximity with an infected person
  • Droplets can remain on some surfaces for up to 12 hours
  • It is therefore important to practice social distancing and good hygiene to prevent becoming infected
Question: What Is The Difference Between Testing & Screening For COVID-19?

Answer: 

Often there is confusion around the difference between testing and screening for the Coronavirus. 

Here is the difference:

  • Testing - A biological sample is collected from a suspected patient, like a nasal swab or a blood sample. Which is then tested in a laboratory for the virus or its antibodies.
  • Screening - It is a way of determining whether or not the person is at risk of contracting the virus. Screening may include answering questions about one's recent health and activities. In some cases, like at the airport, screening is done through temperature scanners to identify symptoms such as fever.

Learn more on www.sacoronavirus.co.za 

Question: Phakathi nesikhathi sokwevalelwa ungaphuma ekhaya KUPHELA uma:

Answer: 

Question: Ngexesha le-lockdown ungaphuma endlini KUPHELA xa:

Answer: 

Question: Kulesikhathi sekungahambi, ungaphuma ekhaya KUPHELA nangabe:

Answer: 

Question: Hlangana nesikhathi sokuvalelwa ungaphuma ekhaya KWAPHELA:

Answer: 

Question: Tshifhingani tsha nyiledzo dza u sa bva hayani ni nga bva hayani hanu arali FHEDZI ni tshi khou:

Answer: 

Question: Ka nako ya go tswalelwa o kgona FELA go tswa mo ntlung fa o:

Answer: 

Question: Nakong ya lokdown o ka tloha hae FELA ha eba:

Answer: 

Question: Nakong ya go itswalela oka kgona FELA go tswa ka gae go:

Answer: 

Question: Hi nkarhi wa ku tshama ekaya u nga huma NTSENA ekaya ku ya endla leswi:

Answer: 

Question: Gedurende inperking kan jy SLEGS jou huis verlaat om:

Answer: 

Question: Ungazilungisela njani nosapho lowakho kweli xesha lelockdown?

Answer: 

  • Thetha nosapho lwakho - wonke umntu makayazi ukuthi kufuneke ahlale ngaphakathi endlini, alandele umthetho.
  • Khathalela abanye abantu - Cingela abantu abadala nabantu abagulayo. Hlala kude kunabo okanye ulumke indlela oziphatha ngayo, ungabosuleli.
  • Sukuya njalo evenkileni - Ivenkile zizohlala zivuliwe, thenga izinto ozidingayo qha.
  • Yintya ukutya okulungileyo - yitya iziqhamo nemifuno, yeka ukutya ukutya okungalunganga nosela utywala.
  • Yazi izinto ekufuneke uzenzile xa ugula - Yibanalo inani leCOVID Hotline 
  • Landela umthetho - Hlala ngaphakathi endlini.
  • Bonisa ubuntu kwabanye abantu - abanye abantu bazophelelwa kukutya ngelixesha, nceda ngendlela onobanceda ngayo
  • Fumana umoya - Vula ifestile endlini, ubethwe ngumoya.
Question: What Forms Part Of Essential Services During Lockdown?

Answer: 

These are services as defined in Section 213 of the Labour Relations Act, 1995 and designated in terms of Section 71(8) of the Labour Relations Act,1995 and listed in paragraph B of Annexure A.

For Example:

  • Medical, laboratory and funeral services.
  • Financial and insurance services.
  • Disaster management and protection services.
  • Food and beverage production as well as grocery stores and spaza shops.
  • Electricity, water, gas and fuel production, supply and maintenance.
Question: Zintoni iimpawu zeCoronavirus?

Answer: 

  • Ifiva
  • Ukukhohlela
  • Umqlala obuhlungu
  • Ubunzima kokuphefumla

Abona bantu abasengxakini, ngabantu abasele benezigulo nabantu abadala. 

Question: What is the Coronavirus Covid-19 Helpline Number?
I need assistance related to Covid-19. What is the Coronavirus helpline number?

Answer: 

The national coronavirus helpline is 080 0029 999.

If you are showing symptoms and believe that you might have contracted coronavirus, please do not go to your doctor or clinic. Phone the national helpline number and they will advise you whether you need testing, and where to go for that testing.

You can also get information from The Department of Health Coronavirus website

 

Question: Ikhona indlela yokuzikhusela kwiCoronavirus?

Answer: 

  • Hlamba izandla rhoqo
  • Sukuphata amehlo, impumlo nomlomo ngezandla ezingahlanjwanga
  • Sukusondela kwabantu abagulayo
  • Gquma umlomo wakho ngethishu xa ukhohlela na xa uthimla, uyilahle ithishu xa ugqibile
Question: Sisasazeka njani isifo seCoronavirus?

Answer: 

Xa umntu ekhohlela na xa ethimla, kutaka amachaphaza. Lamachaphaza ayakwazi ukosulela abantu.

Esisifo sosuleka ngalendlela nangezinye iindlela:

  • Ukuxhawulana izandla nomntu onesisifo
  • Ukusondelana nomntu onesisifo
  • Ukubamba ubuso, amehlo, okanye umlomo phambi koba uhlambe izandla
Question: Yintoni isifo seCoronavirus?

Answer: 

Intsholongwane zecorona zixhaphake kwizilwanyana. Intsholongwane entsha yecorona yaziwa ngokuba yiCovid-19. LeCovid-19 yenza abantu bagule, babaneengxaki zempumlo, baphinde basokole nokuphefumla. Lendlela igulisa abantu ngayo yenza oogqirha bayifanise nefiva nenyumoniya.

 

 

 

Question: Zintoni izinto onokuzenza kweli xesha lokumiswa ngxi kwezinto?
Zeziphi iindawo ezizohlala zivuliwe?

Answer: 

Izinto zizohlala zimiswe ngxi kude kuphele iintsuku ezingama-21. Nazi izinto onokuzenza kweli xesha:

  • Ungafuna unnakekelo lonyango
  • Ungaya kwikhemesti
  • Ungathenga igrosari
  • Ungafumana uncedo kwibhanki
  • Ungafumana ipetroli​​​​​​​
Question: Which Transportation Will Essential Workers Be Allowed To Use?

Answer: 

Where a person rendering an essential service is unable to travel to and from work, the employer must make the necessary transport arrangements. The vehicle in use may not exceed 50% of it's licensed capacity and all instructions in respect of hygienic conditions and limitation of exposure to persons with COVID-19 must be adhered to.

Question: How Can I Get Legal Advice During the Lockdown?
How can I get legal advice or report a rights violation during the national lockdown?

Answer: 

If you believe that your rights are being violated during the national lockdown there are a number of public interest law organisations that may be available to assist you free of charge. 

These include the Centre for Applied Legal Studies, Centre for Child Law, Centre fo Environment Right, Corruption Watch, Equal Education Law Centre, Lwayers for Human Rights, Legal Resorouce Centre, and others.

To contact these organisation call the support hotline at 066 076 8845

Question: Will Public Transportation Be Allowed During Lockdown?

Answer: 

All commuter transport services are prohibited, including:

  • Trains and bus services.
  • Taxi services and e-hailing services.
  • Maritime and air passenger services.
Question: What Happens To South African Citizens Who Return Home From Being Abroad?

Answer: 

All South African citizens and residents returning from any destination abroad:

  • Will be screened by a law enforcement officer at the port of entry.
  • May be quarantined or isolated as required.
Question: What Are The Lockdown Regulations For Businesses?

Answer: 

All businesses are to remain closed during the Nationwide Lockdown, except for:

  • Any business or entity that is involved in the manufacturing, supply or provision of any essential goods or service.
Question: What Are The Restrictions On Movement During Lockdown?

Answer: 

During the lockdown, all South Africans are asked to stay within their homes to stop the spread of COVID-19.

Residents are only allowed to leave their homes if:

  • They have to go to work because they form part of the essential services. Essential services include health workers in the public and private sectors, emergency personnel, those in security services (such as the police, traffic officers, military medical personnel, soldiers), and those involved in the production, distribution, and supply of food and basic goods, essential banking services, the maintenance of power, water and telecommunications services, laboratory services, and the provision of medical and hygiene products.
  • Any essential service or goods are needed.
  • Collecting a social grant.
  • Seeking emergency, life-saving or chronic medical attention.
Question: How Long Will Lockdown Regulations Apply?

Answer: 

Lockdown regulations will remain in place until the 16th of April at 12 am.

Question: Should I be wearing gloves?
Are gloves really effective in avoiding covid-19?

Answer: 

No, gloves are not effective.

Why?

  • Latex gloves are not durable for everyday activities- they can tear.
  • You have to take the gloves off at some point in the day
  • The gloves can have a build up of bacteria as you make contact with multiple surfaces which have not been disinfected.
  • You might absent-mindedly make contact with your eyes, nose or mouth while the gloves are on, putting you at risk.

Most importantly, gloves should not be used as an alternative to washing your hands regularly and using hand sanitizer. 

Question: What can you do to prevent being infected with the coronavirus?

Answer: 

  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands regularly with soap and water for up to 20 seconds.
  • If water and soap are unavailable, use a hand sanitizer with an alcohol percentage of 60% or more.
  • Avoid making close contact with people who are sick.
  • Cover your cough or sneeze with a flexed elbow or a tissue, then throw the tissue in the bin.
  • Clean and disinfect surfaces and objects that you touch frequently.
Question: What are the Coronavirus symptoms?
What do you if you are infected or if you come into contact with an infected person?

Answer: 

If you come into close contact with an infected person for more than 15 minutes, you are at risk of contracting the virus. 

Symptoms of the coronavirus have been reported to include:

  • Coughing
  • Fever
  • Sore throat
  • Shortness of breath

If you have been in contact with an infected person, or are displaying the coronavirus symptoms, it is recommended that you should:

  • Isolate yourself, in order to avoid infecting other people with the virus. The room that you are isolating yourself in must have good ventilation.
  • If the people in your household have come into contact with you, as someone who is displaying symptoms, they need to be self-quarantined.
  • Contact the South African coronavirus hotline: 0800 029 999

The hotline is available from 8am to 4pm, Monday to Friday

Physically visiting a hospital if you are experiencing the symptoms is not recommended, because this puts other people at risk of contracting the coronavirus. The hotline will be able to assist you in identifying the severity of your symptoms, and possibly arrange for you to get tested.

Question: What is coronavirus?
How is coronavirus transmitted?

Answer: 

The cause of the current coronavirus (Covid-19), can be traced to a case of ‘Severe Acute Respiratory Syndrome Coronavirus 2’ (SARS-CoV-2) , which was identified on 7 January 2020. The majority of the initial Covid-19 cases can be traced to vendors at a seafood, poultry and live wildlife market in China. The virus has since spread to more than 100 countries, including South Africa. 

The initial transmission of coronavirus was initially from an animal source, however, the virus can now be transmitted through human interactions with infected individuals. The virus is a strain of a respiratory disease, and it is thought to be caused by contact with an infected person who coughs or sneezes. The coughs or sneezes produce respiratory droplets, which can stay in the air for up to 45 minutes. 

Travelers who are in contact with infected persons in high-risk areas such as: China, Italy, Iran, Vietnam, and Singapore, are at a great risk of being infected. 

Question: What are the requirements for me to be funded by Feenix?

Answer: 

If:

  • you are a South African citizen/permanent resident/refugee or asylum seeker
  • you are registered at a public South African university
  • you have current or historical debt owing to your university
  • your combined household income is under R600k per year
  • you have a certified copy of your identity document
  • you have an official* fee statement [*(not older than 30 days and on the university’s letterhead)

then you meet the requirements

Question: What is Feenix?

Answer: 

Feenix is a student programme that uses the process of fundraising in order to helped students fund their studies.  They assist students with avoiding an accumulation of debt which would have brought about issues while you're pursuing your studies. They encourage you to access your community and work together to achieve students goals. Being a part of 'the middle' has students not being eligible for bursaries at time but Feenix is able to assist these students.

Question: When will the Matric results for 2019 exams be released?

When will I be able to get my detailed Matric results telling me what I got for each subject?

Answer: 

If you sat the IEB exams then your exam results will be available at midnight on the 6th of January 2020.

The Minister of Education will be announce the national pass rate on the evening of the 7th January 2020.  

If you sat the National Senior Certificate exams you will be able to get your individual results from your school at 12 noon on the 8th January. You will also be able to get your results by logging onto the website from  from 2pm on the 8th. The results will also be in newspapers on the 9th January.

Question: Why is my NSFAS Wallet locked?
I am trying to access my NSFAS wallet but it is locked. What does that mean?

Answer: 

If you are trying to get into your NSFAS wallet but get the message that it is locked.

You will get the message that your wallet account is locked if you have typed the password in incorrectly 3 times.

This is a security measure to prevent fraudsters from accessing your allowances. 

Please ensure that you memorise and safeguard your NSFAS wallet password.

NSFAS Wallet

 

Question: Can I Still Apply For NSFAS
I didn't apply for NSFAS last year but I did better in my Matric than I thought I'd do and now I've been accepted at NWU. I can't afford the fees. Can I apply at NSFAS? I've gone onto the website but it won't let me apply!

Answer: 

The Minister of Higher Education has confirmed that both university and TVET College students can still apply for support from NSFAS in 2020, even if they didn't apply in 2019. You don't apply via the website - If you are accepted to TVET College or university then the fees office there will assist you in applying to NSFAS directly. Please ask them to assist you. (Dated End January 2020 - Closing Date for applications 21st Feb 2020)

Question: How do you check if NSFAS has funded you?

Answer: 

NSFAS has confirmed that from the 6th of January 2020, students will find out if they are funded or not. If you have not yet received any information, do not panic. All you have to do is keep an eye on your application status.

In order to access your application status:

  • Login on the myNSFAS student portal via this link: https://bit.ly/2SWFVh3
  • Enter your username and password, then click SIGN IN!
  • Click on Track Funding Progress.

Once you have followed these three easy steps, you will be able to see whether you are funded or not. It may take some time for your application to be successful so please be patient. 

Question: What you will need to receive your NSFAS allowances via NSFAS Wallet?

Answer: 

In order to receive your NSFAS allowances you will need to do the following:

  • You will need your cell phone and valid SIM card.
  • If you are a new student to NSFAS, you will need to sign your NSFAS Bursary Agreement.
  • Once you have been awarded your NSFAS Bursary then dial *134*176# and enter your ID number to verify & authenticate your account.
  • Your account password will be sent to you via sms. You will be able to access your account by dialing *134*176#. 
  • Cash may be withdrawn from any of the participating stores (Shoprite, Usave, Checkers, SPAR, Choppies or Boxer) .
Question: Do you receive an email or sms if you have been funded by NSFAS?

Answer: 

When you have been successful with your NSFAS bursary, you will receive an email with a link to sign your NSFAS Bursary Agreement form (NBA) online. 

In order to sign the NBA you will need to follow these steps:

  • Click on the link provided in the email.
  • Enter your ID number. Then you will receive a One Time Pin (OTP) through an SMS to your registered cell phone number.
  • Type in the received OTP to continue with the signing of the agreement.

Once you have followed these three steps, you will receive a notification on your screen that the Terms and Conditions have been submitted. That means that you have successfully signed your NSFAS Bursary Agreement form. If you are under the age of 18, your parent or legal guardian should sign the NBA for you. 

Question: How to update your contact details on the myNSFAS student portal?

Answer: 

If you would like to change your contact details, you may do so by following these easy steps:

  • Login on the myNSFAS student portal by using this link: https://bit.ly/2SWFVh3
  • Enter your username and password, then click SIGN IN!
  • Click on My Personal Details.
  • Remove the incorrect information then update your contact details.
  • Click on Update Your Details, to save all the changes you have made.

Once you have followed these five steps then your contact details will be updated.

Question: How to reset your NSFAS username?

Answer: 

If you have forgotten your NSFAS username then follow these easy steps:

  • Go to the myNSFAS student portal.
  • Click on Forgot your password? Click here
  • Enter your ID Number.
  • Click on I can't remember my username. Then click SUBMIT.

Once you have followed these four easy steps then your username will be sent to your registered cell phone number and e-mail address.

Question: How to reset your NSFAS password?

Answer: 

If you have forgotten your NSFAS password then follow these easy steps:

  • Go to the myNSFAS student portal.
  • Click on Forgot your password? Click here
  • Enter your ID number.
  • Click on I can't remember my password. Then click on SUBMIT.

Once you have followed these four easy steps then your password will be sent to your registered cell phone number and e-mail address.

Question: What does the NSFAS bursary cover?

Answer: 

When attending a university the following will be covered:

  • Student accommodation: All cost will be covered according to the university residence price list. Private accommodation will only be covered if it lies within the university residence price range.
  • Transport: Within 40km of the univerisity.
  • Meals: All meals will be covered, if living on student residence.
  • Book allowances: To cover textbook costs for the study period.
  • Incidental / personal care allowance.

When attending a TVET College the following will be covered:

  • Student accommodation: Accommodation within an urban, peri-urban or rural area will be covered.
  • Transport: Within 40km of the univerisity.
  • Meals: All meals will be covered, if living on student residence.
  • Incidental / personal care allowance.

For students with a disability:

  • Student accommodation
  • Transport
  • Meals
  • Book allowances
  • Incidental / personal care allowance
  • Assistive devices: Devices such as wheelchairs, hearing aids, adapted laptops, etc.
  • Support aids: Those who need carers or tutors are assisted with the cost of those professionals.
Question: How do I apply to study at Unisa?

I want to study at Unisa to be a teacher. How do I apply to study there? I am worried that I have missed the cut off date.

Answer: 

Unisa used to have a limited application period but they recently changed their system.

The new application process is called 'open applications' which means that applications remain open the whole year.  

There is no closing date as such. However specific qualifications may be closed for applications when a qualification is full or at least two weeks prior to the start of the registration period.  

For undergraduate qualifications, honours degrees and also postgraduate diplomas you are able to apply at any time during the year.

However this is not a guarantee that you will be able to register for the next semester or even the subsequent academic year. It will depend on, among other things, whether you meet the necessary admission requirements, whether the qualification is full (over-subscribed) and whether the registration period has commenced.

It is also subject to the prescribed minimum tuition period of 15 weeks for semester modules and 30 weeks for year modules.

Click here for the Unisa Website

 


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