What To Do About 'Missing Documents' NSFAS Status

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Have you checked your NSFAS application status and it stated that you had 'Missing Documents'? Here's what this means and what you can do about it. 


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If you have applied for tertiary funding from the National Student Financial Aid Scheme (NSFAS) and your application status says that you have 'Missing Documents' then this means that you have not submitted all of the required supporting documents for your application to be considered. 

Click here to find out which documents were required for your NSFAS application.

NSFAS has stated that applicants have to submit an appeal within 30 days of receiving the 'Missing Documents' application status, using the myNSFAS portal. 

Here's how to appeal on myNSFAS:

  • Log into your “MyNSFAS" account on www.nsfas.org.za
  • Click the 'Track Funding Progress' option
  • Check the application progress tabs
  • If your application status reflects an unsuccessful message, you may submit an appeal by clicking on the 'Submit Appeal Tab'
  • Once you are on the 'Application Appeal' page, you can see the reason for your unsuccessful application status
  • You are then able to choose the appeal reason
  • Then upload certified supporting documents to support your reason
  • Then click 'Submit Appeal'
  • You may now track the progress of the appeal on your myNSFAS account.

Applicants will be required to submit all the necessary supporting documentation to substantiate their appeal.

Any outstanding documentation related to the appeal must be submitted by the student within 14 days after which the appeal application will be closed automatically by NSFAS.

At most, it usually takes 30 days for NSFAS to respond to appeals.

Should you be experiencing issues with the myNSFAS student portal, NSFAS has said that they are working to improve on this and additional time will be given to students to submit NSFAS appeals. 

 


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