How To Contact NSFAS

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The National Student Financial Aid Scheme (NSFAS) is the means through which the government provides financial support to underprivileged students who are enrolled at public universities and TVET colleges. But how do you contact them in order to access their services? Read more to find out.


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Funded by the Department of Higher Education and Training The National Student Financial Aid Scheme is a South African government student financial aid scheme that serves to provide financial aid to undergraduate students to help pay for the cost of their tertiary education after finishing high school.

However, the Covid-19 pandemic has made it a necessity to contact NSFAS remotely. Here is how you get in touch with them.

Tel: 0800 067 327 or E-mail: [email protected]

NSFAS can also be reached through their various social media accounts such as: 

Facebook: National Student Financial Aid Scheme

Twitter: myNSFAS

Instagram: myNSFAS  

Their Contact Centre opens from Monday To Friday between 08:30-17:00. NSFAS also revealed in a statement issued in July that they received and processed 839 130 online and manual applications for funding.

Out of that, NSFAS found that a total of  722 252 were eligible for funding, while 55 945 applications were rejected, due to not meeting the funding eligibility criteria.

Furthermore, a total of 5 335 applications could not be finalised due to missing supporting documents needed to complete the evaluation process.

Additionally, there were 19 820 appeals received and processed for the First Time Entering Students (FTENs) or new NSFAS students. Of these, a total of 6 752 appeals were reviewed and approved, as a result of changes in the applicants' household income, which occurred after the application was submitted to NSFAS.


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