What An ‘Application Documents Outstanding’ Sassa Status Means

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Millions of vulnerable people living in South Africa require grants from Sassa to survive every month. It may therefore be distressful if you submitted an application for a grant by you are not receiving payment due to an "application documents outstanding" Sassa status.


The South African Social Security Agency (Sassa) pays more than 18 million permanent grants to beneficiaries living in South Africa every month. However, many people meet the eligibility criteria but are not receiving grant payments. 

Individuals who meet the qualifying criteria for Sassa grants are encouraged to submit a grant application. Sassa grant applications can be submitted at a Sassa office nearest to where the applicant lives or can be done in the comfort of their home via an online Sassa grant application.

Permanent grant applicants must provide Sassa with several required documents when submitting a grant application. The documents required by Sassa for a grant application will differ depending on the grant. 

Permanent grants distributed by Sassa include the Older Persons grant, Disability grant, War Veterans grant, Care Dependency grant, Foster Child grant, Child Support grant, Child Support grant Top-Up and Grant-in-aid.

Individuals can submit applications for the Older Persons Grant, Child Support Grant, and Disability Grant online. Some of the people who applied for these Sassa grants online have wondered what “application documents outstanding: " means when completing a Sassa status check.

What Does An ‘Application Documents Outstanding’ Sassa Status Mean?

Some people have done a Sassa status check and received an ‘Application Incomplete – Waiting for Re/Submission of Outstanding Documents’ status.

Sassa explained that grant applicants who received an ‘application documents outstanding’ Sassa status indicates that the application had been processed but found to be incomplete. 

Please be on the lookout for an email or SMS that will advise on what needs to be rectified.

Grant applicants are encouraged to await further communication from Sassa with information on the documents they must provide. 

Successful Sassa Grant Applications

If you clear this Sassa grant status and Sassa is satisfied that you meet all the eligibility criteria for the grant, your application will be considered successful. You will be notified about when you can expect to receive your Sassa grant payment.

Your grant will be paid from the date on which you submitted a complete application, unless you have applied for a foster child grant. Foster child grants are paid from the date of the court order. 

When Sassa Grants Are Paid

Sassa grants during the first week of every new month. The date a beneficiary receive their money is dependent on the grant they receive. Careers Portal published the Sassa grant payment dates for the rest of the year. 

Suggested Article:

Person resetting their Sassa online passwords

Millions of vulnerable people apply for grants distributed by the South African Social Security Agency (Sassa) to receive some financial relief. Some of these services are available on the Sassa website, however, not remembering your password could prevent you from enjoying the benefits of the online platform. 


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