How To Submit Your SASSA R350 Grant Appeal

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Being rejected from receiving the only social support grant available to unemployed individuals can be difficult. However, individuals who have been rejected have the right to submit an appeal, which could result in them receiving the social support mechanism.


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Sassa Appeal Status

The Covid-19 Social Relief of Distress (SRD) grant, also known as the R350 grant, is a critical relief measure available to unemployed people between the ages of 18 and 59 years old living in South Africa.

Sassa Appeal Process

You can apply for the R350 grant by submitting an application to the South African Social Security Agency (Sassa). Your application will be considered and will be provided with a decision. You can view the details of your application by doing a status check on your Sassa applications.

If Sassa declines your R350 grant application, you have the right to submit an appeal if you disagree with Sassa’s decision. Appeals must be submitted to the Independent Tribunal for Social Assistance Appeals (ITSAA).

Why Was The Covid-19 Social Relief of Distress Grant Introduced?

When the Covid-19 pandemic spread across the world most countries followed the example of China - which had dealt with the virus by imposing lockdowns on the population. It was recognised immediately that the poorest members of society were the ones who would suffer the most from the lockdowns.

The Social Relief of Distress grant was criticised by many for only being R350, but for the recipients it was a lifeline to help provide at least the basic food requirements.

Here’s How To Submit Your SASSA R350 grant appeal

  • Step 1: Visit The ITSAA  Website
  • Step 2: Enter Your Identification Number
  • Step 3: Enter The Cell Phone Number You Used During The Application Process
  • Step 4: Click Send “Pin”
  • Step 5: Once you receive the pin, you will be required to insert it and click “Submit”
  • Step 6: Select the month that you are appealing for
  • Step 7: Secret the drop-down arrow to choose the reason for your appeal application from the options provided
  • Step 8: Click “Submit” to complete the appeal application process

An appeal application needs to be lodged in relation to each month where a person is rejected by Sassa, if in disagreement with the decision.

The ITSAA will give you a decision within 60 to 90 days after you submitted your appeal.

The decision of the ITSAA is the final decision. However, if you are not satisfied with the decision, you may approach the High Court for judicial review. This must be done within a period of 180 days.

Sassa Contact Details

SASSA General Enquiries on Grants

Sassa App R350 Appeal

Sassa grants helpline: 0800 60 10 11

Sassa grants helpline email: [email protected]Should there be issues with the helpline, you can contact Kenneth Baloyi, Sassa's contact center manager:

Phone: 079 308 1033

Email: [email protected]

SASSA R350 Grant Appeals Queries

For all Sassa R350 grant enquiries

Tel: 012 312 7727

Email: [email protected]

You can read our complete guide on how to make a grant appeal to Sassa.

When you want to check your appeal status we are here to help you with a comprehensive guide to the Sassa appeal process.

There is also a video with details on the Sassa appeal process.

Once you have submitted your appeal to Sassa you need to make sure that you check on the status of your appeal.


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Millions of vulnerable rely on the SRD grant to purchase food and access basic services. Reconfirmation of their application may be required to ensure they continue receiving the grant. 

Sassa is responsible for disbursing grants to approximately 18 million South Africans every month. One of the grants distributed is Sassa child grants.


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