SASSA Offices Open During Adjusted Alert Level 4

The South African Social Security Agency (SASSA) offices will remain open and operate under the Adjusted Alert Level 4 with a reduced staff in compliance with the Department of Public Service and Administration circular.

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On Friday the Minister of Social Development Lindiwe Zulu announced that applications for social grants at all SASSA offices will be according to grant type, for example:

  • Mondays have been reserved for older persons.
  • Tuesdays for disability grants.
  • Wednesdays and Thursdays for child grant applications.
  • Fridays for appointments and those who were not assisted during the week.

Zulu addressed the members of the media in Pretoria on the Social Development Department's response to COVID-19 and the Level 4 Risk-Adjusted Strategy as announced by President Cyril Ramaphosa.

Some of the changes that were made by the Social Development Department during its response to COVID-19 has enabled the department to fast-track the digitisation of its services.

These changes include the online booking system for disability grants, which has significantly reduced the amount of time and costs for both grant applicants and SASSA.

“We take great pride with the significant progress we have registered since the launch of the online booking system in April this year. We, therefore, would like to encourage disability grant applicants to make use of the SASSA online booking system, which can be accessed through the agency’s website on www.sassa.gov.za," said Zulu.

The Minister of Social Development stated that applicants are allowed to book assessment dates for the disability assessments. Zulu believes that their staff will be able to assist clients with this system to ensure that they avoid repeated visits to local offices.

SASSA will continue with staggered payments of grants, with the first payment date reserved for older persons, followed by disability grants and the payment of child grants.

Zulu announced that social grants will begin on Tuesday 6 July. 

“Once again, we appeal to all grant recipients that they do not need to collect their grants on the day it becomes available, but can collect their grants on any day as their monies will remain in their accounts and will not be taken away from them,” said Zulu.

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