Unpaid And Declined Sassa Grants Can Now Be Collected

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The Postbank has assured South Africans that its social grant payment system has been restored. While this will come as welcome news to all social grant beneficiaries, millions of pensioners face a dire situation as they wait for their older persons' grants to be paid.

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The South African Social Security Agency (Sassa) has instructed unpaid grant beneficiaries to collect their older persons and disability grants on Friday, 8 September 2023. The entity responsible for paying grans said all monies would be available for collection at ATMs, retailers and Post Office Branches. 

Sassa grant beneficiaries that were affected by transaction failures on Tuesday and Wednesday… are requested to withdraw their social grant money tomorrow, Friday 8 September 2023, as all account corrections will be up to date and their money will be available through the ATMs, retailers and Post Office branches. 

On Tuesday, 5 September 2023, millions of pensioners visited Post Office Branches, Cash pay points, ATMs and retail stores to collect their older person’s grant. However, many were left disappointed and disheartened as technical glitches prevented them from being paid the social grant money they rely on to survive every month. 

While Sassa says the matter has been resolved, many people over the age of 65 years old have still not received their money. This comes as the Postbank deals with payment backlogs caused by the delay. 

The Postbank explained that technical challenges impacted their ability to pay social grants on Tuesday, 5 September 2023 and Wednesday, 6 September 2023. This meant that recipients of Sassa’s Older Persons and Disability grants were unpaid. 

While the technical glitches have been resolved, the backlogs they caused are delaying the reveal of funds into grant beneficiary bank accounts. This means that beneficiaries will have to wait longer before they receive their money. 

The fund's reversal backlog mainly affects some beneficiaries who were impacted by transaction timeouts while attempting to withdraw their Sassa money on Tuesday and early parts of Wednesday when the old age grants and disability grants were being paid.

Postbank explained that when individuals attempted to withdraw their social grants when technical challenges occurred, grant funds were not automatically reserved in their bank accounts. The postbank has begun the process of reversing this money into the affected grant beneficiaries' bank accounts. 

The processing of the reversals of funds into affected accounts started yesterday and it’s preceding. 

Postbank also confirmed that children's grant payments scheduled for Thursday, 7 September 2023 proceeded smoothly across all grant payment channels.  

Transactions within retailers have also been restored to optimal levels, which means that customers can access services across all our available channels including ATMs, retailers and Post Office branches.

If you want to check on your grant payment information this can be done via the Sassa official website. We also have information on grant payment dates for 2023 on the Skills Portal website.

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SASSA grant payments

We have swiftly entered the month of September, and with the beginning of the new month comes the release of social grant payments. September Sassa grant payments are set to commence this week. 


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Millions of vulnerable rely on the SRD grant to purchase food and access basic services. Reconfirmation of their application may be required to ensure they continue receiving the grant. 

Sassa is responsible for disbursing grants to approximately 18 million South Africans every month. One of the grants distributed is Sassa child grants.


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