This Call Centre Learnership will train the learners in all the skills necessary for maintaining customer satisfaction and customer loyalty. The Learnership training includes a monthly stipend.
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This funded Call Centre Learnership offers unemployed youth a chance to gain in-demand customer service and BPO skills, with a monthly stipend of R4 500. Over a structured 10-month programme—four months of classroom theory followed by six months of on-the-job practical training—learners will master essential competencies such as phone etiquette, effective communication, and troubleshooting, while becoming proficient in call-centre systems and processes.
What You Will Learn On The Learnership
During the initial theory phase, trainees delve into product knowledge and customer-relationship building techniques designed to boost satisfaction and loyalty.
In the workplace component, you’ll apply your skills in a real-world call-centre environment, handling inquiries, resolving issues, and refining your ability to manage challenging customer interactions. By programme end, you’ll have a solid foundation in BPO operations and the confidence to excel in any customer-centric role.
The Learnership is based in Bellville, Cape Town.
Who Should Apply?
Applicants must hold a Matric certificate, be between 18 and 27 years old, and reside in Cape Town. This opportunity is exclusively for unemployed youth, and people living with disabilities are strongly encouraged to apply.
HOW TO APPLY
CLICK HERE TO APPLY ON THE SAYOUTH WEBSITE
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Post-Matric Options
We helped you with past papers for your matric exams, so hopefully you are happy with your Matric results. So now you are faced with a lot of post-matric options that can shape your future paths. You might want to study law, teaching, or nursing. Of course studying is expensive so we have helpful advice about student loans, NSFAS bursaries, Fundi loans, ISFAP, and lots of other funding options.
These options range from pursuing higher education at universities , TVET Colleges or private colleges, finding student accommodation, entering vocational training programs (like Learnerships and internships), joining the workforce, or even starting your own business. There are so many choices but we are here to help.
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