The South African Social Security Agency (Sassa) is currently in the process of paying out the Social Relief of Distress (SRD) grant to qualifying applicants for the current month. However, the agency has also introduced a new appeals process through which applicants can ensure that they have access to the grant.
The new R350 grant appeals are administered by the Independent Tribunal for Social Assistance (ITSAA) and are intended exclusively for SRD grant beneficiaries, and allows you to have your SRD application reassessed if it was rejected.
What is the Social Relief of Distress (SRD) Grant and what is an appeal?
The Social Relief of Distress (SRD) or R350 grant from Sassa refers to the Special COVID-19 grant, temporarily introduced as an emergency grant by the South African government, in response to the COVID-19 pandemic. The good news is that the R350 grant is now a permanent feature of the government's social support.
The SRD grant provides a monthly payment of R350 to eligible individuals who were not receiving any other form of income or social grants.
It aims to provide temporary financial assistance, from the South African government, to those who were unemployed, unable to work, or faced financial hardship due to the Covid-19 pandemic and the resulting lockdown measures. The country's most vulnerable citizens receive social grants.
To qualify for the SRD grant, applicants have to meet certain criteria set by Sassa, including income thresholds and citizenship requirements. Make sure that you submit all the updated and important details relevant to the R350 grant; you can submit your application online on the SRD platform.
How Do I know If My R350 Appeal Is Approved?
The application process involves submitting relevant documents and information provided to Sassa for verification through the Department of Social Development and Home Affairs.
An appeal application is what a Sassa grant applicant can submit if they want their grant application reassessed, if it was rejected the first time.
Essentially, Sassa's appeals process provides an opportunity for applicants who believe that their permanent grant applications were unjustifiably declined to reconsider their application, if the original decision was to reject the application.
Sassa will also provide you with a reason as to why your application was not successful. You will know if your appeal is approved when you hear back from the appeal tribunal. This will usually be via a message to you cellphone number, or could be a message to your account on the Sassa website.
How Long Does SASSA Appeal Take?
In terms of how long you have to wait before you receive feedback regarding the outcome of your successfully submitted appeal application, Sassa has stated that the Independent Tribunal will inform you of your appeal status electronically, via a confirmation message, within a period of 60 - 90 days from lodging of the appeal.
You can keep track your appeal status in the meantime, but keep in mind, the appeal status process may take some time on Sassa's side as there are millions of applicants that have also submitted SRD grant appeals.
So of course the most important question you will have is how long does a Sassa appeal take? - and hopefully it will be a fairly smooth process. However some people do have to wait longer than others and you should track your Sassa status check appeal to keep on top of the process.
It takes a while to get through every applicant's appeal application.
Sassa Status Appeal Approved
The outcome you will be looking for is to have your Sassa status appeal approved. That means that they have accepted your application and appeal and you will be receiving the grant again.
If you appeal is approved then your payment will be authorised again and you should get your payment at the next payment date.
How To Submit R350 Grant Appeal Under New Rules
- Visit srd.dsd.gov.za
- Click on the green bar that says 'click here to lodge an appeal or check appeal status'
- Enter your ID number
- Enter your cell phone number
- Click 'send pin' and wait for the SMS which will contain the verification pin
- Enter the pin and click 'submit'
- Select the month you are submitting an appeal for
- Select the drop down arrow and choose the reason for your appeal
- Click 'submit'
This, according to Sassa, applies to all appeals from April 2022 and onwards. Even if the applicant has submitted an appeal prior to this period on the old SRD website, Sassa requires eligible South African citizens or others who qualify but have been rejected to appeal again on the new website. The appeal process for the SRD grant is usually very efficient.
The ITSAA merged its procedures with those of Sassa, which then resulted in a minimal appeals process because the Independent Tribunal already had data from Sassa.
How To Track Your Sassa Status Check Appeal Status
Steps To Track Your Appeal Status
- Go to Sassa Appeals Website
- Enter ID number
- Enter your cell phone number
- Track your appeal
Alternatively, you can call the Sassa Call Centre on their toll-free number which is 0800 601 011. If you've already submitted an appeal, you don't need to submit another or contact the Sassa office.
The appeal will be heard by the Social Development Independent Tribunal.
The outcome of your appeal will be relayed through a confirmation message via SMS.
You can read our complete guide on how to make a grant appeal to Sassa.
There is also a video with details on the Sassa appeal process.
Once you have submitted your appeal to Sassa's Social Development Independent Tribunal you need to make sure that you check on the status of your appeal.
Once your Sassa SRD status check appeal has been confirmed successfully, payments will then be made from the month you initially applied. You should make sure that Sassa has your bank account details so that the grant can be paid to you directly.
What Is The Eligibility Criteria For The SRD Grant?
Although the SRD grant was implemented as a temporary social relief measure during the pandemic, it has been extended multiple times. You can still apply for the SRD grant, but there are a number of eligibility requirements that you will need to meet.
- Citizenship: Applicants need to be South African citizens, permanent residents, or refugees registered with the Department of Home Affairs.
- Age: Applicants must be between the ages of 18 and 60 years old.
- Income: Applicants are required to have little to no income. The exact income thresholds are determined by SASSA and subject to change. Generally, individuals who earned above a certain amount (specifically determined by SASSA) were not eligible for the grant.
- Unemployment: Applicants must be unemployed and not receiving any other form of income or social grants or money from the Unemployment Insurance Fund (UIF payment).
- Means Test: SASSA conducts a means test to determine eligibility. The means test assesses the financial circumstances of the applicant and their household to determine if they qualify for the grant.
- Application: Applicants have to apply for the SRD grant through the specified channels set up by SASSA. The application process requires providing personal information, contact details and supporting documentation.
How To Cancel Your SASSA R350 Grant Application:
If for any reason you would like to cancel your relief of distress grant you can do so by visiting the Sassa SRD website.
Step 1: Go to the Sassa SRD website: srd.sassa.gov.za/
Step 2: Scroll down to the Cancel my Application tab.
Step 3: Click on the yellow button which says 'click here to cancel online'.
Step 4: Provide your ID number and mobile number, then click 'send pin'.
Step 5: You will receive an SMS with a 6 digit One Time Pin (OTP) number.
Step 6: Client must insert the OTP number on the required field to verify the pin.
Step 7: Then click 'cancel my grant'.
Step 8: A message will pop up to ask if the applicant is sure about the cancellation of the grant.
Step 9: Click yes to continue with the cancellation or click no to discard.
What Other Grants Does Sassa Provide?
The Department of Social Development and the South African Social Security Agency (SASSA) currently provide eight social grants in total, meant to provide financial support to citizens who are receiving income that is very little, or who are receiving no income at all.
Citizens who wish to become recipients of these existing Sassa grants need to meet certain eligibility requirements that will be double checked by the Department of Home Affairs' database.
- Old Age Pension: This grant is intended for elderly South Africans who have reached the qualifying age of 60 for women and 65 for men.
- Disability Grant: This grant is designed for individuals with disabilities who are unable to support themselves financially due to their disability.
- Child Support Grant: This grant provides financial assistance to caregivers or parents to help with the basic needs and care of children under the age of 18.
- Foster Care Grant: This grant supports caregivers who have legally taken responsibility for a child in foster care. It provides financial assistance for the care and well-being of the child.
- Care Dependency Grant: This grant is specifically for parents or guardians who are caring for children with severe disabilities that require constant care and supervision.
- Grant-in-Aid: This grant is available to individuals who receive a care dependency grant or a disability grant and require full-time care and support from another person.
Who Is Sassa?
Sassa is an important government agency that provides social assistance and financial support to vulnerable individuals and families in South Africa. The agency is responsible for the distribution of social grants, which include child support grants, disability grants, old age pensions, among others.
Through its programmes, Sassa has played a crucial role in alleviating poverty and providing a safety net for millions of people across the country.
While the agency has faced some challenges, including issues related to fraud and corruption, it remains an essential part of the country's social protection system, and its work has had a significant impact on the lives of many South Africans.
If you have any queries or require additional information, you can contact SASSA directly using the Agency's contact details. This is SASSA's phone number: 0800 60 10 11. If you need to change your banking details or cellphone details with Sassa you can do that via the official website at srd.sassa.gov.za