How To Collect Your R350 Grant At A Retail Merchant

Please share this article


Social grant beneficiaries who chose to receive their money via the Postbank can now collect their money at a retail merchant. They will be required to produce proof before they can receive their money.  


The South African Social Security Agency (Sassa) has revealed that Social Relief of Distress (SRD) grant beneficiaries who choose to receive their money via Postbank can collect their grant payments at retail outlets.

SRD clients who opt to receive their grants through Postbank can withdraw their grants at merchant stores. 

Several retail merchants partnered with Sassa to pay grants to beneficiaries around the country. The large footprint of retail outlets means that grant beneficiaries can likely collect their grant payments close to where they stay. 

There are approximately 8 million SRD grant beneficiaries. These beneficiaries can collect their SRD grant at a Pick n Pay, Boxer, Shoprite, Checkers, Usave and Spar store. 

Individuals will be required to validate that they are the beneficiary of the grant by producing proof of their identity when collecting their grant at a retail outlet. They must have access to the cellphone number they used when applying for the grant on the SRD website

Having access to the cellphone number is critical, as a confirmation message will be sent to it. Grant beneficiaries can update their contact information, including their cell phone number on the SRD grant website. 

Clients are requested to produce their ID and cellphone which contains the contact number they provided on the SRD website as contact details. 

Grant beneficiaries who encounter challenges when collecting their money at a retail merchant are encouraged to contact the Postbank for assistance. 

For any challenges experienced during cash withdrawal please contact Postbank enquiries. 

The Postbank assists beneficiaries with enquiries using several different methods. Enquiries can be lodged via the Postbank’s call centre, via the Postbank's WhatsApp line or email. 

Postbank Enquiries 

Call Centre - 0800 53 54 55

Email - [email protected] 

Whatsapp - 053 359 6061

This cardless grant collection option is also available to beneficiaries of permanent Sassa grants. It also allows beneficiaries whose Sassa card has expired to access their grant.

Is your application stuck on Pending? We've covered what this means and what steps you should take next.

Suggested Article:

Sassa grant beneficiary holds out her Sassa gold card

Sassa has recently introduced the use of a personal bank account as one of the ways through which beneficiaries can collect their grant payments. The agency is also working on a process to make this more adaptable for grant beneficiaries.


WhatsApp Channel

Sponsored Ad



Google News

Post-Matric Options


After completing your matric certificate exams, you are faced with a multitude of post-matric options that can shape your future paths.

These options range from pursuing higher education at universities or colleges, entering vocational training programs, joining the workforce, or even considering entrepreneurial ventures, each offering unique opportunities for personal and professional growth.

You've probably been contemplating the next chapter of your life all throughout the year asking yourself, 'what am I going to study after I finish completing my matric certificate exams?', 'am I going to study? What else can I do when I pass'? Well, we can help.


Where to Study


Other Articles

EduPower’s innovative learnership model enables skills development in under-served communities.


Latest SASSA articles

The South African Social Security Agency(Sassa) is still in the process of paying out the R350 grant to all qualifying applicants. However, if you are curious as to which grant payment collection methods Sassa currently has in place, then the following answer may be of interest to you. 

The President has confirmed that the SRD Grant is here to stay - and is going to be improved. So its still worth submitting an appeal if you were rejected unfairly for the R350 grant. Here is how the process you should follow and details on how long you can expect to wait. 


Careers Advice

Police officers are often looked up to as the heroes of communities and many people aspire to be in this position. If you're one of those who dream of working for the police, here's where you can study to join SAPS.