Tracker Connect is inviting unemployed young South Africans to apply for its Call Centre/Control Centre Learnership to gain practical workplace experience while developing skills for future employment.
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Tracker Learnership Offers Unemployed Youth Workplace Experience
Tracker Connect is inviting unemployed young South Africans to apply for its Call Centre/Control Centre Learnership. The programme is aimed at young people who are interested in customer service and want to gain practical workplace experience while developing skills for future employment.
Successful applicants will be placed in Tracker's Customer Experience and 24-Hour Critical Services Control Centres. They will receive practical exposure to customer engagement, communication, sales support, problem-solving and business systems.
The 12-month learnership combines structured learning with workplace experience, giving participants an opportunity to develop the knowledge and competencies needed to work in a customer service environment.
What The Tracker Learnership Offers
The programme is a full qualification consisting of structured, unit-standard-based learning and practical workplace experience. It carries a total of 132 credits.
During the learnership, participants will develop skills in:
- Providing effective first-contact customer service and resolving queries.
- Capturing and updating customer information accurately.
- Handling customer enquiries and electronic communication.
- Understanding Tracker's products, services and business systems.
- Identifying opportunities to upsell and cross-sell products and services.
- Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
- Supporting data integrity initiatives.
- Managing contracts and scheduling.
- Developing problem-solving and customer relationship management skills.
Minimum Requirements
Applicants must meet the following eligibility criteria:
- Be a South African citizen with a valid South African ID.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full-time.
- Have no previous formal work experience.
- Have basic computer literacy.
Educational requirements:
- Grade 12 (Matric).
- Minimum Level 4 in English.
- A pass in Mathematics or Mathematical Literacy.
Skills And Competencies
Tracker is looking for candidates who have a genuine interest in customer service and are willing to learn.
Applicants should demonstrate:
- Good communication and interpersonal skills.
- A professional and positive attitude.
- Strong customer service skills and a customer-focused approach.
- Attention to detail.
- Adaptability and resilience.
- Problem-solving ability.
- Willingness to learn.
- Teamwork and collaboration.
- The ability to work in a fast-paced, multi-skilled environment.
Preference will be given to applicants from designated groups in line with Tracker's employment policies.
Tracker Learnership Stipend
Successful candidates will receive a modest stipend for the 12-month duration of the learnership. The stipend is intended to help cover basic expenses while participants complete the programme.
No additional benefits are provided during the learnership.
HOW TO APPLY
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