There was so much confusion with the SASSA cards moving to Postbank that it was hard to keep up with the changes. But
There were so many extensions on the called to convert SASSA gold cards to Postbank card that it was confusing to know what was happening with the process. Eventually it was announced that the SASSA gold cards would remain valid and there was no end date.
An official announcement from Postbank has confirmed that the cards are still valid. Everyone receiving a SASSA grant will continue to received them in the cards as usual.
Lost or Stolen SASSA Gold Cards
Postbank also added that if your card is lost of stolen you can go to any of the Postbank sites so that you can get a replacement card.
To get a replacement SASSA card dial *120*355# to find a site near you.
You can contact the Customer Care Phone Number on 0800 53 54 55 or send an email to [email protected].
Forgotten Pin Number On SASSA Card
Postbank have also confirmed what to do if you forget the PIN number for your card. You can go to any of the Postbank sites to be reissued with a new card.
How to use your SASSA Gold Card
- Withdraw cash from ATMs nationwide - it works wherever SASSA payments are accepted.
- Make purchases by swiping at point‑of‑sale (POS) devices in partner stores.
- Visit Postbank’s retail partners (e.g., certain shops) for withdrawals if ATMs aren’t accessible.
Validity and Card Updates:
- Your Gold Card remains active **beyond 31 May 2025**, until SASSA completes the switch to the new Black Card system.
- Continue using it as you normally would unless it’s expired, lost, faulty, or you’ve been notified to swap.
Common Misunderstandings:
- You are **not required** to change banks or move to the Postbank Black Card right away. Ignore misleading claims suggesting otherwise.
Tips for Recipients:
- Rely on official communication from **Postbank or SASSA** to confirm any card updates.
- If you prefer, you can switch to receiving your grant via a bank account at any time by visiting your nearest SASSA office or using their online/USSD services.
In summary, your SASSA Gold Card remains fully operational for ATM withdrawals and in-store purchases.
