How Can I Contact NSFAS?

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Needing to contact NSFAS directly? NSFAS is available to assist through the following contact information:


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NSFAS Virtual Contact Centre

 Email: [email protected]
 Facebook: National Student Financial Aid Scheme
 Twitter: @myNSFAS
 Instagram: @myNSFAS

Account, Payment and Balance Enquiries

For queries regarding payments and balances:

Tel No.: 08000 67327
Email: [email protected]

For general enquiries relating to accounts:

Email: [email protected]

For general, student and NSFAS Wallet enquiries

For all other queries regarding students:
Tel No.: 08000 67327
Email: [email protected]

Postal Address
University and TVET College documents
Private Bag X4, Plumstead 7801, South Africa

Postal Address
NSFAS Wallet documents
Private Bag X6, Plumstead 7801, South Africa

Physical Address
4 Christiaan Barnard Street, Cape Town City Centre. 

Vuvuzela Fraud & Corruption hotline

To submit information on fraud or corruption identified or witnessed:

Tel No.: 0860 247 653
Email: [email protected]
Fax2Email: 086 726 1681
SMS Call Back Number: 30916
www.thehotlineapp.co.za
www.thehotline.co.za

For the submission of legal documentation for the attention of the National Student Financial Aid Scheme

Email: [email protected]

Legal documentation not submitted and logged through this dedicated mailbox will be deemed invalid and will not receive timeous attention

Outreach and Community Event Invites

For all queries regarding outreach and community event invites:
Tel No.: 021 763 3200
Email: [email protected]


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