A student and stakeholder helpdesk established by the Department of Higher Education and Training
The Helpdesk was created to act as a direct communication channel between the
Over 57 000 Queries Managed
Since its launch, the Helpdesk has handled 57 283 student queries. Of these, approximately 55 121 cases have been successfully resolved and closed, resulting in a resolution rate of around 90%.
The Helpdesk offers quick and personalised support to students and stakeholders. Most enquiries relate to the
“The work of the Helpdesk closely aligns with my vision of connecting higher education with our communities. Every day through the Helpdesk, we support students and stakeholders by providing a direct platform for them to escalate their queries and grievances. It pleases me to see the Helpdesk growing and reaching the 55 000 milestone in resolved enquiries. This shows we are making a difference and positively impacting students and stakeholders,” the Deputy Minister said in a statement on Thursday.
Collaboration Across the PSET Sector
To ensure effective support for students, the Helpdesk works closely with several divisions within the department. This includes the internal Exams and Diploma section, as well as the
Plans For A Digital Helpdesk
With the number of student enquiries continuing to grow, the Deputy Minister confirmed that the department plans to introduce a digital Helpdesk system.
“With the increasing volume of queries, we are now transitioning to a digital Helpdesk for a faster, smarter, more accessible solution. In the meantime, please contact my Helpdesk by email at [email protected],” said the Deputy Minister.
