How To Update Your NSFAS Contact Details On myNSFAS Portal

The National Student Financial Aid Scheme (NSFAS) relies on the information you provide on your myNSFAS account to process and communicate decisions about your funding. If your contact details are outdated, you may miss important communications or face delays in receiving your allowances. 

Here are the steps you need to take to update your cellphone number and email address on the myNSFAS portal.

How To Change Your NSFAS Contact Details On myNSFAS Portal

1. Go to the NSFAS website
2. Click on the 'myNSFAS' button
3. Log into your myNSFAS account using your ID number and password
4. Click on the 'Profile information' button
5. Update your email address 
6. Click on 'Verify'
7. Click on the 'OK' button requesting a face scan
8. Verify your identity by doing the face scan
9. Update your cellphone number
10. Click on 'Verify'
11. Click on the 'OK' button requesting a face scan
12. Verify your identity by doing the face scan
13. Once the 'verify' button turns green, click on 'Update Contact'
14. You have now updated your email address and cellphone number for your NSFAS account

What to Do If You Encounter Issues

If you experience difficulties updating your details, you can:

1. Clear Your Browser Cache: Sometimes, browser issues can prevent updates from being saved.
2. Try a Different Browser or Device: If clearing the cache doesn’t help, attempt the update on a different browser or device.
3. Contact NSFAS Support: For persistent issues, contact NSFAS support via email at [email protected] or by calling their helpline at 08000 67327.

Ensure that your new information is active, as NSFAS will use it for notifications.

NSFAS may send a confirmation to your registered email or phone number verifying that your changes have been successfully saved. Be sure to check for this confirmation to avoid any issues.