How To Recover Your SRD Lost Phone Number And Application ID


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Many South Africans rely on the Sassa SRD grant for financial support. But what happens if you lose your phone number or application ID?


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The South African Social Security Agency (Sassa) provides the Social Relief of Distress (SRD) grant to individuals who are unemployed and require financial support. The SRD grant sees beneficiaries receive R370 per month.

Recovering your SRD lost phone number and application ID is easier than you think. This guide will walk you through the process step-by-step, ensuring you can continue receiving your vital grant payments.   

What To Do About Your SRD Lost Phone Number And Application ID

Sassa has said that if you need to recover your SRD lost phone number, you can do so by phoning the Sassa contact number: 0800 601 011. You can also send an email to [email protected] for assistance.

To find you application ID, you will need to log in on the SRD website. You will need your South African ID number and phone number to do so. 

You will find your application ID under the application status tab. You can also run a Sassa status check on your account.

How to locate your application ID

  1. Visit the SRD website
  2. Click on the yellow bar.
  3. Fill in your ID number and the cell phone number used when you applied for the grant. Make sure that your contact details are correct, especially your South African ID number, your cellphone number, and the SRD phone number attached to your application ID.
  4. Select “Submit”.

Once you have selected the “Submit” button, your application ID will appear in the first line.

Sassa is a government agency in South Africa that is responsible for the distribution of social grants to eligible citizens, including older persons, persons with disabilities, and children in need.

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