Are you looking to start a career in customer service? Afrirent Mobility is recruiting five Customer Contact Centre Interns to join its team, offering an excellent opportunity for recent graduates and early-career professionals to gain valuable workplace experience.
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Are you looking to start a career in customer service? Afrirent Mobility is recruiting five Customer Contact Centre Interns to join its team, offering an excellent opportunity for recent graduates and early-career professionals to gain valuable workplace experience.
This programme is ideal for candidates who are eager to develop their communication, customer service and administrative skills in a professional contact centre environment.
About the Afrirent Contact Centre Internship
Afrirent Mobility is inviting motivated and enthusiastic candidates to join its Customer Contact Centre team. During the programme, learners will receive practical workplace experience while supporting customers with a range of vehicle-related services and enquiries.
Participants will work in a dynamic environment where they will develop essential customer service, problem-solving and communication skills that can help launch a career in the contact centre and customer experience industry.
Contact Centre Internship Responsibilities
Successful applicants will assist with a variety of customer service and contact centre duties, including:
Customer Service And Query Resolution
Learners will:
- Respond to customer enquiries received via telephone, email and contact centre systems in line with service level agreements.
- Provide customers with information relating to vehicle maintenance, repair bookings, breakdown assistance and service processes.
- Capture and verify customer, vehicle and case information accurately on fleet management systems.
- Create and manage customer service cases, including issuing reference numbers.
- Request outstanding documentation or information from customers, internal departments and service providers.
Inbound Call Handling
Participants will be responsible for:
- Answering incoming customer calls professionally.
- Following approved call centre procedures and scripts.
- Maintaining excellent telephone etiquette.
- Capturing customer and vehicle information accurately.
- Delivering efficient and professional customer service.
Outbound Customer Support
Learners will also:
- Make follow-up calls regarding customer queries, vehicle breakdowns and service requests.
- Liaise with service providers to monitor vehicle repairs and maintenance.
- Keep customers informed about the progress of repairs and breakdown assistance.
- Confirm repair bookings and scheduled maintenance appointments.
- Maintain accurate records of all customer communications.
Afrirent Contact Centre Internship Requirements
To be considered for the programme, applicants must meet the following minimum requirements:
- Matric (National Senior Certificate) or NQF Level 4 qualification.
Candidates with an NQF Level 5 qualification in Office Administration, Customer Care or a related field will have an added advantage.
Why Apply?
The Afrirent Contact Centre Internship provides valuable practical experience in a customer-focused environment, allowing participants to develop transferable workplace skills that are highly sought after across multiple industries.
Successful learners will gain experience in customer service, call centre operations, administration, communication, problem-solving and service coordination, helping them build a strong foundation for future employment opportunities in the customer service, fleet management and mobility sectors.
HOW TO APPLY
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