The Core Group are recruiting for an internship in their iStore chain. If you are an Apple fan, and passionate about delivering great customer service, then this could be perfect for you.
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iStore South Africa is offering a 12-month paid Technical Support Internship programme for young people interested in building a career in technology and customer support.
The internship provides hands-on experience working with Apple products and technology solutions within iStore retail stores across South Africa.
This opportunity is ideal for candidates who are passionate about technology, enjoy helping customers and want to gain practical IT support experience in a fast-paced retail environment.
About The iStore Technical Support Internship
The internship programme allows successful candidates to work closely with experienced technical support teams while assisting customers with Apple devices and other technology-related queries.
During the first six weeks of the programme, interns will rotate through various departments and business areas to gain exposure to:
- Technical support operations
- Customer experience
- Retail systems
- Business operations
Interns must be willing to travel between stores when operational support is needed.
The internship is a fixed-term 12-month paid contract.
Duties And Responsibilities
As part of the in-store technical support team, interns will:
- Assist customers with technical queries related to phones, laptops, tablets and accessories
- Troubleshoot basic hardware and software issues
- Help customers understand and use their devices effectively
- Provide professional customer support in-store and telephonically
- Escalate complex technical issues when necessary
- Maintain accurate repair and customer records
- Work closely with technical specialists and store teams
- Participate in structured training programmes
- Travel between stores if required
- Work retail hours, including weekends and public holidays
iStore Internship Requirements
Applicants interested in the internship must meet the following minimum requirements:
- Completed Matric
- Completed A+ and N+ qualifications
- Basic understanding of computer hardware and software
- Familiarity with Windows and macOS operating systems
- Basic understanding of networking concepts
- Good troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Good customer service abilities
- Ability to work well in a team
- Willingness to work retail hours
- Willingness to travel between stores
- Passion for technology and customer support
Skills And Qualities iStore Is Looking For
The ideal candidate should demonstrate:
- Strong communication skills
- Positive attitude and willingness to learn
- Attention to detail
- Adaptability and learning agility
- Professionalism and reliability
- Initiative and accountability
- Ability to remain calm under pressure
- Good organisational and time management skills
Benefits Of The iStore Internship
The internship offers candidates an opportunity to:
- Gain practical technical support experience
- Work with the latest Apple technology
- Receive structured workplace training
- Learn from experienced retail and technical professionals
- Build valuable customer service and IT support skills
- Grow within a dynamic technology retail environment
iStore said the programme is aimed at candidates who are eager to learn, passionate about technology and committed to delivering excellent customer experiences.
HOW TO APPLY
CLICK HERE TO VIEW ALL THE DETAILS AND TO APPLY
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