SASSA: What 'Identity Verification Failed' SRD Status Means

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Have you submitted a R350 grant application, did a SASSA status check and found that your application was declined? Was the reason given as 'Identity Verification Failed'? Here's what that means.


One of the reasons behind your R350 grant application being rejected could be because the 'Identity Verification Failed' but what does this mean? What should you do next? We can help.

Should your SASSA SRD status be 'Identification Verification Failed', it means that in the process of verifying the details you gave while applying to the SRD grant, SASSA found that there was no match with the Department of Home Affairs data.

SASSA’s online system processes your information through a number of different databases when considering your application. The first step is that your name, surname and ID number is run through the Department of Home Affairs.

Should you want your application to be reconsidered as you believe that you've been declined unfairly, SASSA has made it possible for you to appeal. This appeal will mean that SASSA has to go in and reconsider your SRD grant application.

The appeal has to be lodged on the website within 30 days of when your rejection status became available to you.

How To Appeal For SRD Grant

  1. Go to the SRD Grant website
  2. Scroll down to 'Application for reconsideration'
  3. Click on the yellow bar
  4. Fill in the required fields

An appeal must be lodged for every month that the grant is declined.

Once you've submitted your SRD appeal, you will then need to track it. Click here to find out how.

The outcome of your appeal will be relayed to you through SMS.


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