How To Unlock Your NSFAS Wallet

Tuesday, 9 March, 2021 - 14:29
Sakinah Samuels
nsfas

Your NSFAS Wallet will allow you to withdraw cash or spend at any merchant registered by NSFAS. You will receive your allowances directly from NSFAS in your NSFAS Wallets. If your NSFAS Wallet is locked, no worries. Here's why and how to unlock it. 


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Your NSFAS Wallet will allow you to withdraw cash or spend at any merchant registered by NSFAS. Allowance amounts are determined through consultation with institutions, communicated to NSFAS when you register.

Are you trying to access your allowances but you are getting a message that your account is locked? Here's why. 

You are receiving this message if you have typed in your NSFAS Wallet password incorrectly more than three times. This is just a security measure to prevent fraudsters from accessing your allowances. Please ensure that you memorise and safeguard your NSFAS Wallet password.

If you are a first time user, the process may seem daunting at first but it is pretty simple.

Here's how to unlock your NSFAS Wallet:

Send an email to unlock@nsfas.org.za. Please provide the following information in your email:

  • Your ID number and ID copy
  • Your full names and surname
  • Your cellphone number and email address
  • Your physical and/or postal address
  • Full description of your query

For any other NSFAS Wallet questions, you can send an email to walletquery@nsfas.org.za and be sure to provide the following information in your email:

  • Your ID number
  • Your full names and surname
  • Your cellphone number and email address
  • Your physical and/or postal address
  • Full description of your query

Should you need help with any other NSFAS query, you can get in touch using the following channels:

  • Email: info@nsfas.org.za
  • Facebook: National Student Financial Aid Scheme
  • Twitter: @myNSFAS
  • Instagram: @myNSFAS

NSFAS is the National Student Financial Aid Scheme which is a government loan and bursary fund for students.  NSFAS bursary applications and registrations are open in the later part of the year for students who want to study in the next calendar year.

For more information on NSFAS, click here.

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