It has been reported that Sassa is experiencing issues in relation to social grant payments at some of its cash-out points, however, the Agency has come up with a plan in the interim.
According to Sassa’s spokesperson, Paseka Letsatsi, this issue is beyond their control but clients can go to grocery stores such as Boxer, Shoprite, Checkers, etc to withdraw their money.
In an interview, Letsatsi shared:
We have requested that all those who get grants from the post office make sure that they use whatever available infrastructure to access their money.
Letsatsi also indicated that Sapo is experiencing cashflow problems, hence grants will be made accessible at grocery stores.
People who usually collect their payments at the Post Office, have been advised to also make use of the mentioned pay-out points.
Sassa clients that use their social grant cards can use access their money at any other bank of their choice.
Letsatsi has hinted that the payout issues experienced may be caused by contractual issues that must be resolved and there must be an implementation of the mutual agreement between the two partners.
It has been reported that it's about 200 000 people are most likely to be affected by this issue, however, the two parties are still to come together, to come up with a plan for a permanent solution so that this does not continue into the next payment cycle.
Recently, the Agency has revealed that it will be extending its negotiations to include local fast-moving consumer goods traders as part of their payment outlets for the Covid-19 Social Relief Distress (SRD) grant in answering the question of the accessibility of grant payment infrastructure.