What Is Happening With Old SRD Grant Payments?

Please share this article


Delays in grant payments can be a major setback for those who rely on it to afford the most basic goods and services. Since May 2022, 5-10% of the Social Relief of Distress grant beneficiaries have still not received their payments. Here is what is happening with these delayed payments.

Advertisement i

The South African Social Security Agency (Sassa) provides financial assistance in the form of grants to vulnerable South Africans. However, they are behind on thousands of payments due to several factors.

Historic payments are made each month once the monthly pay period payments have been completed. So far, since May 2022, the average payment percentage reflects that 90-95% of clients are being paid each month. This leaves the remaining beneficiaries without financial assistance.

These historic payments are grant payments from the previous Social Relief of Distress Grant (SRD grant) cycle that could not be completed due to various reasons.

Why Could Certain Payments Not Be Completed?

There are several reasons why payments could not be completed for the specific payment month.

Payment details have changed and the new account is pending bank account verification

When clients submit new accounts, they are sent to the National Treasury daily, which then sends them to the relevant banks for verification.

Responses from banks typically come within three to five days, however, some banks may take longer due to internal verification controls.

Bank accounts that could not be verified are re-extracted every five days by Sassa and resent to the National Treasury for verification.

Referred cases

Referred cases are approved applications that could not be paid due to challenges with identity verification. For example, the applicant’s ID number has been used in fraudulent activities, like identity theft.

Clients whose cases have been referred will receive an SMS with a link that they must use to confirm their identity.

Payments returned by the bank due to challenges with the bank account (EF70)

The most common causes of this are that the bank account may have been closed, the account does not accept credits or the account is pending FICA.

When this occurs, affected clients are sent communication via SMS to resolve the issue with the bank to then re-upload the account or create a new account.

This occurs in approximately 0,15% of the total approved applications each month.

CashSend clients

At the moment, there are 350,000 Sassa SRD clients awaiting payment from CashSend services since August 2022.

Procurement processes are in the end phase to reactivate this payment channel.

Initially, there were over 500,000 applications awaiting payment through this method. However, due to the following interventions, this number has been reduced.

  • Clients responded to the SMS communication and uploaded their own bank accounts
  • Partnerships with a number of banks to assist while the procurement process is still being concluded. This process saw over 100,000 beneficiaries being paid each month (for the months from August 2022 until December 2022).
  • Additional payments were reportedly paid in February 2023 for January and February 2023, as well as those still remaining from August 2022.

Postbank clients

489,837 Sassa SRD clients are waiting for payment via this channel. The majority of these are clients who were not grant recipients prior to April 2022 and have now selected the Postbank payment method.

With the new payment method through retailers, which was introduced in April 2022, Postbank is unable to do FICA processes which is a banking requirement that Sassa is obliged to follow.

Sassa has to make sure that the identity of the account holder is confirmed. A new solution is currently in the final stages of development and is to be implemented as soon as possible.

Suggested Article:

Sassa grants being disbursed after payment delays

Millions of lower-income South Africans rely on financial assistance, in the form of social grants, from the South African Social Security Agency. However, recent challenges with the Postbank have left vulnerable individuals struggling to collect their payments in time.


Online Shopping Links

Takealot - Temu - Amazon - Shein


WhatsApp Channel

Sponsored Ad



Google News

Post-Matric Options


After completing your matric certificate exams, you are faced with a lot of post-matric options that can shape your future paths.

These options range from pursuing higher education at universities or colleges, entering vocational training programs, joining the workforce, or even starting your own business. There are so many choices but we are here to help.


Where to Study

Advertisement m

Other Articles

You can now apply at South West TVET College to study in 2024 for Trimester 3. South West Gauteng TVET College provides a valuable opportunity to gain practical skills and qualifications that can propel your career forward. 


Latest SASSA articles

The SRD grant serves as a vital support mechanism for financially vulnerable people living in South Africa. The agency responsible for paying the grant has revealed how beneficiaries can access their grant payment date. 

Conducting an SRD grant status check will let you know if and when you will receive an SRD grant payment. Here's how to check your Sassa status on the SRD grant.


Careers Advice

In the competitive landscape of today's job market, standing out from the crowd is more crucial than ever. Whether you're applying for your first job, aiming for a promotion, or seeking a career change, your personal statement can be the key that unlocks new opportunities. 

Advertisement i