Western Cape Education Department Establishes Safety Call Centre
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The Western Cape Education Department (WCED) has officially established a call centre to promote learner safety in the province's schools.
The Safe Schools Call Centre was created as part of the Safe Schools Programme, with the purpose of helping to keep learners safe from potentially harmful situations.
Educators, learners and parents can call the toll-free number to report violence, abuse, alcohol and drug abuse, vandalism and/or complaints regarding corruption in schools.
The Call Centre also provides information on:
- abortion
- alcoholism
- drug abuse
- HIV/Aids
- racism
- pregnancy.
If anyone is aware of situations that may be of harm to learners, the Department is encouraging people to not hesitate to contact the toll-free number that has been setup.
The Centre's staff are able to provide initial on-line counselling for callers in need of help. If further assistance is required, callers will be referred to experts. The Call Centre's operators can assist callers in English, Afrikaans and isiXhosa.
The toll-free line operates from Mondays to Fridays, between 8:00 and 19:30. Weekend calls are recorded and responded to on Monday mornings.
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