The main purpose of the position is to manage and coordinate all telephonic communication and systems within the hospital in a professional and efficient manner and exceeding customer expectations.
•Answer telephone calls efficiently/promptly (with the least delay possible), in a well-spoken and professional manner.
•Route calls to the appropriate persons/departments, as per the Hospital telephone list.
•Where persons/departments are unavailable/inaccessible, take complete and accurate messages and relay these messages to the correct persons/departments timeously.
•Deal with general enquiries, where possible, in a professional and helpful manner.
•Attend to telephonic customer complaints professionally before escalating to the relevant department for resolution.
•Maintain patient confidentiality in all daily duties.
•Report all faulty telephone equipment and lines immediately.
•Attend to general administration duties (for example, filing, and faxing and typing, on instruction from the Supervisor)
•Grade 12 / Matric.
•Relevant secretarial/administration course/certificate.
•0 to 1 year administration experience.
•Computer proficiency – MS Office.
•Good communication skills