How To Contact Unisa

If you're a Unisa student with queries, keep reading to find out how you can contact them as they receive high volumes of enquiries. 

The University of South Africa (Unisa) says it is currently experiencing very high volumes of calls and emails as a result of the opening of online registrations.  

If you're a student at Unisa and you have queries they have implemented a specific system of how you may contact the university. 

They have extended their hours of operation:

  • Monday – Friday: 08:00 – 19:00
  • Saturday: 08:00 – 14:00 

The following options have been put in place for calls, when calling the toll free number 0800 203 785:

  • Option 1: Applications and registrations
  • Option 2: myLife and myUnisa
  • Option 3: Library
  • Option 4: Exams
  • Option 0: General enquiries

Students are asked to listen to the options carefully so as to streamline the calls. 

The following details are needed when sending an enquiry via e-mail to

  • All e-mails must be sent via your myLife e-mail address with the exception of new students
  • Subject: A short description of your challenge
  • Student number
  • Contact details
  • A screen grab of your error where necessary

Students must follow the above mentioned directions to ensure that the university can assist them as soon as possible. 

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