SARS Seasonal Workers 2018

The South African Revenue Service seeks seasonal workers to handle tax related customer queries within a Branch or Contact Centre in compliance with SARS policies and procedures.

SARS Seasonal Workers 2018

Requirements

Education:

  • Grade 12 or any NQF 4 certificate
  • 3 years customer service experience in a face-to-face / contact centre / call centre environment
  • Customer Service Certificate will be advantageous
  • Knowledge of SARS products will be advantageous

Knowledge and Skills:

  • Stakeholder engagement
  • Customer Relationship Management
  • Administrative Support
  • SARS system products
  • Tax knowledge
  • Basic IT Support
  • Building sustainability
  • Attention to detail
  • Planning and Organising
  • Standard system products
  • Organisational Awareness
  • Fairness
  • Integrity
  • Accountability
  • Excellent interpersonal and communication skills

Duties

  • Communication of transactional outputs and queries in area of work according to policies and quality requirements.
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
  • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
  • Report on transactional and process activities within set guidelines to provide timely information for decision making.
  • Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
  • Ensure that all walk-in tax related queries/or telephonic inbound/outbound queries  are promptly, effectively & efficiently resolved.
  • Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
  • Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Click below to view how to apply.

 

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Opportunity Closing Date: 
Thursday, May 17, 2018
Company Offering the Opportunity: 

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