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Gauteng Department of Health ICT Internship Programme 2021

Gauteng City

Are you a graduate looking for an opportunity in Information Communication Technology?  Gauteng City is offering an opportunity in that field.

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ICT Internship Programme 2021

Reference Number : refs/006835

Directorate : INFORMATION COMMUNICATION TECHNOLOGY

Package : R257 508.00 Per annum (Plus benefits)

Enquiries : Mr P Mogomotsi Tel 012 529 3772

Requirements :

  • An appropriate National Diploma (NQF 6) in Information Communication and Technology.
  • A minimum of three years’ relevant work experience in ICT help desk environment.
  • A Certificate in N+/A+, or three-year Degree in Information Technology/computer science will be an advantage.
  • Exposure to administration of ICT support services and reporting is a must. Competencies: Strong interpersonal and communication skills with good knowledge in computer packages (MS Word, Excel, MS PowerPoint and Access) and Batho-Pele Principles.
  • Proficiency in English and other official languages.
  • Attach a valid drivers license Proof.

Duties :

  • Administration of the service desk or help desk environment, ensuring the availability of ICT services and resources.
  • Monitor all logged, attended, closed and escalated calls.
  • Assigning calls to technicians, and communicating with both users and technicians in relation to the status of the logged calls.
  • Regular calls are closed. Ensuring a pleasant work environment and customer relations at all times.
  • Perform ICT help desk administration, provide monthly /weekly help desk report, including ad-hoc reporting.

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Opportunity Closing Date: 
Tuesday, November 3, 2020

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