Department of Labour Call Centre Agents

The Department of Labour seeks to employ 27 call centre agents to work under the UIF Human Resources Management sub-directorate.

Department of Labour Call Centre Agents

It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in their Employment Equity plan.


  • Grade 12/ NQF level 5
  • Six (6) months experience in Call Centre/Customer Enquiry/Services
  • Knowledge:
    • Batho Pele Principles
    • Telephone Etiquette
    • Call Centre Operating System
    • Unemployment Insurance Act and Regulations
    • Unemployment Insurance Contributions Act
    • Public Finance Management Act (PFMA)
  • Skills:
    • Computer Literacy
    • Communication
    • Interpersonal
    • Listening
    • Customer Focused


  • Answering incoming calls (Inbound)
  • Handle outgoing calls (Outbound)
  • Maintenance of database
  • Handle electronic enquiries

Click below to view how to apply.



Opportunity Closing Date: 
Monday, August 13, 2018
Company Offering the Opportunity: 
Opportunity available in: 


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