Office Administration Career Guidance

What is Office Administration?

Office administration is the process of overseeing the day-to-day activities of an office. An employee who performs these activities is called an office administrator or office manager.


What are the duties and tasks of an Office Administrator?

An Office Administrator carries out various duties, including:

  • organising files;
  • answering telephone calls and responding to e-mails;
  • sorting mail;
  • assisting with inventory (stock) control;
  • providing secretarial duties;
  • supervising and coordinating activities of staff;
  • overseeing junior staff; 
  • interacting with clients.

What skills and abilities are required to become an Office Administrator?

The person must:

  • be able to supervise others;
  • have good oral and written communication skills;
  • have the ability to work with computers; 
  • have good organisation skills.

Office administrators should be capable of using the following office equipment:

  • Computers;
  • Filing systems;
  • Voice messaging systems;
  • Fax machines; 
  • Photocopier machines.

What are the minimum entry requirements to study Office Administration?

At a TVET College, the normal entrance requirements for the Office Administration course are:

  • NC(V) Programme in Office Administration: Grade 9 Certificate + college requirements set per programme.
  • NATED Programme in Management Assistant: Grade 12 Certificate or NC(V) Level 4 Certificate in Office Administration.

What should I do if I want to become an Office Administrator?

  • Visit or contact a TVET College nearest to you to enquire about the entrance requirements to do the Office Administration or Management Assistant course;
  • Visit companies to gain more knowledge about the field and what it entails;
  • Contact DHET Career Development Services to provide you with free quality career in formation, advice and counselling services on 086  999  0123 or e-mail:
  • Go for an aptitude test to help understand if a career as an Office Administrator is for you; 
  • Attend Career Exhibitions in your area to liaise with higher learning institutions and obtain application forms.

Students who complete the Office Administration course at a TVET College can be employed as an:

  • Administrative Officer/Clerk;
  • Personal Assistant (PA);
  • Receptionist;
  • Secretary;
  • Transport Administrator;
  • Hospital Administrator; 
  • Inventory and Supply Officer.
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