How To Replace Your Lost SASSA Card

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If you have lost your SASSA card, it is essential to replace it as soon as possible. The SASSA card is a vital document for South African citizens who receive social grants, and losing it can cause significant inconvenience for you.


People can lose their SASSA cards due to theft, misplacement or damage. Losing your SASSA card can be a stressful experience, particularly if it is your primary source of income.  

It important that you report it to SASSA to get a replacement as soon as possible so that you can continue receiving the financial support that you need. 

By following these steps, you can get your new SASSA card and continue receiving your social grant payments without any interruptions:

Step 1: Report the Lost SASSA Card

The first thing you need to do when you lose your SASSA card is to report it to the nearest police station. The police will issue you with a case number, which you will need when applying for a new card.

Step 2: Visit your Nearest SASSA Office

The next step is to visit your nearest SASSA office. You can find the location of your nearest SASSA office by visiting the SASSA website or calling the SASSA toll-free number. Once you arrive at the SASSA office, you will need to bring the following documents:

  1. Your ID document or passport
  2. A recent proof of residence
  3. A police report confirming that your SASSA card has been lost
  4. Your cell phone number
  5. Your bank details (if you want to receive your grant payments electronically)

Step 3: Complete the Application Form

Once you have all the necessary documents, you will need to complete an application form for a new SASSA card. You can obtain the application form from the SASSA office, or you can download it from the SASSA website and complete it beforehand. Make sure to fill out the form accurately and provide all the necessary information.

Step 4: Submit the Application Form

Once you have completed the application form, you will need to submit it to the SASSA office along with all the required documents. The SASSA official will verify your documents and process your application.

Step 5: Collect your New SASSA Card

After your application has been processed, you will receive an SMS notifying you that your new SASSA card is ready for collection. You will need to bring your ID document or passport to the SASSA office to collect your new card. Make sure to sign the back of the card and keep it in a safe place.

Moving forward be sure to keep your SASSA card in your purse or wallet, that way you don't lose it. 

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